The customer support department is an integral part of any organization. Startup business owner often handles it by themselves. However, medium to large-sized organizations establish separate workforces but in-house hiring or outsourcing to keep their customers happy. They use many proven tactics for user engagement and are still seeking a way to bridge the gap. In today's digital world, consumers expect companies to respond quickly. With the growth of social media trends, customer care services have created an entirely different environment to offer instant support.

The rate of cyberattacks is alarming. The number keeps increasing every year. According to the FBI’s 2019 Internet Crime Report, in 2018, cybercrime leads to a $2.7 billion loss. This means that you have to up your game when it comes to protecting your website content. You can prevent cyber attacks by controlling any form of data that comes from users.

Website performance is how quickly the site can be displayed on the user’s Internet browser once a request is made. Keeping an eye on certain indicating factors can let you know if your website is doing well. It can also help during the development process when you are trying to optimize your website.

Censorship appears to be increasingly severe not only in countries we traditionally view as authoritarian (Iran, North Korea, China, Russia, etc.) but also in Western ones. It is not uncommon anymore for users from around the globe to find themselves unable to access their favorite resources.

Many individuals feel accomplished after owning a business website; so much so that they even forget to set up security defenses around it. On the other hand, most of the people deliberately skip this step because why would hackers hack small-scale business models, right? You would be surprised to learn that 43% of hackers target small businesses. Besides, 60% of small-scale companies go out of business within six months of a cyberattack.